Situational Interview Questions for Retail:

Complete Guide with Sample Answers 2025

Situational interview questions are among the most common and challenging questions you’ll face when applying for retail positions in Australia. Unlike traditional questions about your background or skills, situational questions present hypothetical workplace scenarios and ask how you would respond. These questions help employers assess your problem-solving abilities, customer service orientation, judgment, and cultural fit.

This comprehensive guide explains what situational interview questions are, why employers use them, provides 50+ common retail scenarios with proven sample answers, and offers strategies to excel in your retail interviews.

What Are Situational Interview Questions?

Situational interview questions present hypothetical workplace scenarios and ask what you would do.

Format

Typical Phrasing:

“What would you do if…”
“How would you handle…”
“Imagine a situation where…”
“If you encountered… what would you do?”

Example: “What would you do if a customer complained that an item they purchased yesterday was broken, but they don’t have a receipt?”

Why Employers Use Them

Assess Problem-Solving: See how you approach challenges and make decisions.

Evaluate Judgment: Understand your priorities and decision-making process.

Test Customer Service: Determine if you’re customer-focused and service-oriented.

Check Cultural Fit: See if your approach aligns with company values and policies.

Predict Performance: Research shows responses to situational questions predict actual job performance.

How to Answer Situational Interview Questions

The STAR Method

Use the STAR method to structure your answers:

S – Situation: Briefly describe the context or scenario.

T – Task: Explain what needed to be accomplished.

A – Action: Describe the specific steps you would take.

R – Result: Explain the expected positive outcome.

General Principles

Stay Calm and Professional: Show you remain composed under pressure.
Prioritize Customer Service: Retail is customer-focused—demonstrate this in your answers.
Follow Company Policies: Show you understand the importance of procedures.
Escalate When Appropriate: Know when to involve management.
Emphasize Teamwork: Show you work well with colleagues.
Focus on Solutions: Be problem-solving oriented, not problem-focused.
Consider Safety: Always prioritize safety for customers and staff.
Communicate Clearly: Emphasize clear communication in your responses.

50+ Common Situational Interview Questions for Retail

Customer Service Scenarios

What would you do if a customer was angry about a long wait time?

Sample Answer: “I would first apologize sincerely for the wait and acknowledge their frustration: ‘I’m sorry you’ve had to wait—I understand that’s frustrating.’ I’d then serve them as quickly and efficiently as possible while maintaining quality service. If the wait was due to circumstances I could explain (like unexpected rush or staff shortage), I’d briefly mention it without making excuses. Throughout the interaction, I’d remain friendly and professional, focusing on providing excellent service to turn their negative experience into a positive one. If they remained very upset, I’d offer to involve a manager who might be able to provide additional assistance or compensation. The key is showing empathy, taking ownership, and focusing on resolving their needs quickly.”

How would you handle a customer who wants to return an item without a receipt?

Sample Answer: “I would first listen to their situation and show empathy for their concern. I’d then explain the store’s return policy politely: ‘I understand you’d like to return this item. Our policy typically requires a receipt for returns, but let me see what options we have.’ I’d check if there are alternatives—like looking up the purchase in our system using their card, offering store credit instead of refund, or exchanging for a different item. If none of these options work and they’re still unhappy, I’d politely explain that I need to involve my supervisor who has authority to make exceptions to policy. Throughout, I’d remain friendly and helpful, showing I want to find a solution while also following company procedures. The goal is to help the customer while respecting store policies.”

What would you do if a customer asked for your opinion on a product you’re not familiar with?

Sample Answer: “I would be honest with the customer while ensuring they still receive excellent service. I’d say something like, ‘That’s a great question. I want to make sure I give you accurate information rather than guessing, so let me find someone who specializes in this product to help you.’ I’d then either call a colleague who has expertise in that area, or walk the customer to the relevant department and introduce them to a knowledgeable team member. I’d stay with them during the handover to ensure continuity of service. I’d also take the opportunity to learn from the interaction by listening to the specialist’s answer, so I’d know for next time. Customers appreciate honesty and thoroughness more than someone who pretends to know something they don’t.”

How would you handle a customer who is being rude or disrespectful to you?

Sample Answer: “I would remain calm and professional, understanding that their rudeness is likely about their frustration with a situation, not about me personally. I’d listen carefully to their concern without interrupting, showing through my body language and words that I’m taking them seriously. I’d avoid becoming defensive or matching their tone. Instead, I’d respond with empathy: ‘I understand you’re frustrated, and I want to help resolve this for you.’ I’d focus on finding a solution to their problem quickly and efficiently. If their behavior became abusive or threatening, I would politely but firmly explain that I want to help them but need them to speak respectfully, and if necessary, I’d involve a manager. Throughout, I’d maintain professionalism and focus on resolving their issue, understanding that excellent customer service sometimes means staying calm when others aren’t.”

What would you do if a customer asked you to break company policy to help them?

Sample Answer: “I would show empathy for their situation while explaining why I need to follow policy. I’d say something like, ‘I understand why you’re asking, and I’d like to help. However, this policy exists for important reasons, and I’m not authorized to make exceptions.’ I’d then explore alternative solutions within policy that might still help them. For example, if they want a discount I can’t give, I might mention upcoming sales or loyalty programs. If no alternatives exist and they’re still unhappy, I’d offer to involve my supervisor who has authority to make exceptions in special circumstances. I’d explain this positively: ‘Let me get my manager—they may have options I’m not aware of.’ The key is showing I want to help while demonstrating integrity and respect for company policies, which exist to ensure fairness and consistency for all customers.”

How would you handle a situation where a customer’s child is misbehaving in the store?

Sample Answer: “This is a delicate situation that requires tact and professionalism. I would first ensure the child’s safety—if they’re doing something dangerous like climbing shelves or running near hazards, I’d politely alert the parent: ‘Excuse me, I noticed your child near the shelves—I just want to make sure they’re safe.’ I’d say this with a friendly, concerned tone, not judgmentally. If the behavior is disruptive but not dangerous, I’d generally let the parent handle it unless it’s affecting other customers or causing damage. In that case, I might offer assistance: ‘Is there anything I can help you find quickly?’ to help them complete their shopping faster. I’d never discipline someone else’s child or criticize their parenting. The goal is to maintain a safe, pleasant shopping environment while being respectful and understanding that parents are doing their best.”

What would you do if a customer asked for a product you know is out of stock?

Sample Answer: “I would first confirm it’s out of stock by checking our system or physically checking the stockroom, rather than assuming. If it’s truly out of stock, I’d apologize and provide helpful alternatives: ‘I’m sorry, we’re currently out of that item. Let me check when our next delivery is expected.’ I’d look up the delivery schedule and let them know when it will be available. I’d also offer to check if nearby stores have stock and could hold it for them, or if we can order it for home delivery. If appropriate, I’d suggest similar alternative products that might meet their needs. I’d also offer to take their contact information to call them when the item arrives. Throughout, I’d focus on finding solutions rather than just saying ‘we don’t have it.’ The goal is to keep the customer’s business rather than losing them to a competitor.”

How would you handle a customer who wants to speak to a manager about a minor issue?

Sample Answer: “I would respect their request while first trying to resolve the issue myself if possible. I’d say, ‘I’d be happy to get a manager for you. Before I do, can I ask what the concern is? I may be able to help you right away.’ If it’s something I can resolve, I’d do so quickly. If they still want to speak with a manager, or if it’s beyond my authority, I’d immediately call a manager without making the customer feel like they’re being difficult. I’d say, ‘No problem, let me get a manager for you right away,’ and I’d stay with the customer until the manager arrives to provide continuity. I’d briefly explain the situation to the manager so the customer doesn’t have to repeat everything. I’d never make a customer feel bad for asking to speak with a manager—sometimes that’s the appropriate solution, and respecting their request is part of good customer service.”

Teamwork and Colleague Scenarios

What would you do if a coworker wasn’t pulling their weight and you had to do extra work?

Sample Answer: “I would first consider whether there might be a valid reason for their situation—perhaps they’re new and still learning, dealing with a personal issue, or genuinely struggling with something. If it’s a one-time situation, I’d help out without complaint because that’s what good teammates do. However, if it’s a pattern that’s affecting the team’s performance and creating unfair workload, I would speak privately with my supervisor about the situation. I’d present it factually without being accusatory: ‘I’ve noticed that certain tasks aren’t being completed consistently, which means others are having to take on additional work. I wanted to bring this to your attention.’ I wouldn’t confront the coworker directly or complain to other team members, as that creates negativity and doesn’t solve the problem. I’d trust management to address the issue appropriately while continuing to be professional and collaborative with all team members.”

How would you handle a disagreement with a coworker about how to complete a task?

Sample Answer: “I would approach the situation professionally and collaboratively. First, I’d listen to their perspective fully to understand their reasoning—they might have information or experience I don’t have. I’d then share my perspective calmly and explain my reasoning. I’d look for common ground and see if we can find a solution that incorporates both perspectives. If we still disagreed and it’s not urgent, I might suggest we each try our approach and see what works best, or ask a more experienced colleague or supervisor for guidance. If it’s urgent and we need to decide immediately, I’d defer to whoever has more experience or seniority, or suggest we follow company procedures if they exist. Throughout, I’d maintain a respectful, collaborative attitude, understanding that disagreements are normal and can actually lead to better solutions if handled constructively. The goal is solving the problem, not winning an argument.”

What would you do if you saw a coworker stealing?

Sample Answer: “This would be a serious situation requiring immediate action. First, I would make sure I was certain about what I observed—I wouldn’t want to make false accusations. If I was confident that theft was occurring, I would not confront the coworker directly, as this could create an unsafe situation and isn’t my responsibility. Instead, I would immediately report what I observed to my supervisor or manager privately and discreetly. I would provide specific details about what I saw, when, and where, and let management handle the situation according to company policies and procedures. I understand that theft is a serious issue that affects everyone—it impacts the business, can lead to job losses, increases prices for customers, and creates an unfair environment for honest employees. While it would be uncomfortable to report a colleague, integrity is essential, and I believe doing the right thing, even when it’s difficult, is more important than avoiding conflict.”

How would you handle a situation where a coworker asked you to cover their shift but you already have plans?

Sample Answer: “I would be honest with my coworker while being as helpful as possible. I’d say, ‘I appreciate you thinking of me, but I have plans I can’t change for that day. Let me see if I can help you find someone else.’ I’d suggest other team members who might be available or recommend they check with the supervisor about posting the shift. If it’s a genuine emergency and I could possibly rearrange my plans, I’d consider it, but I wouldn’t feel obligated to cancel personal commitments for routine shift coverage. I’d also be understanding that sometimes people need shift coverage, and I’d be willing to help when I can, knowing that reciprocity is important in a team environment. If I regularly helped others, I’d feel comfortable saying no when I genuinely couldn’t help. The key is being honest, respectful, and as helpful as possible within my limitations.”

Problem-Solving and Decision-Making Scenarios

What would you do if you noticed a safety hazard in the store?

Sample Answer: “Safety would be my immediate priority. If it’s something I can quickly address myself—like a small spill—I would clean it up immediately or place a warning sign while getting cleaning supplies. If it’s something more serious or beyond my capability—like damaged equipment, electrical issues, or structural problems—I would immediately notify my supervisor or manager and, if necessary, cordon off the area to prevent customer or team member access until it’s resolved. I would never ignore a safety concern or assume someone else will handle it—everyone has responsibility for maintaining a safe environment. I would also document the issue if required by company procedures. Safety isn’t just about following rules; it’s about actively looking out for potential hazards and taking ownership of creating a safe environment for everyone.”

What would you do if the cash register system crashed during a busy period?

Sample Answer: “I would stay calm and immediately notify my supervisor or manager about the issue. While waiting for technical support, I’d apologize to customers in line and explain the situation briefly: ‘I’m sorry for the delay—we’re experiencing a technical issue that we’re working to resolve quickly.’ Depending on store policy and the situation, I might suggest customers continue shopping while we fix the issue, or direct them to another working register if available. If the system would be down for an extended period and management approved, we might need to process transactions manually and reconcile later. Throughout, I’d maintain a calm, professional demeanor and keep customers informed, understanding that my attitude affects their experience. I’d also help other team members as needed to minimize disruption. The key is staying calm, communicating clearly, following management’s direction, and focusing on solutions rather than panicking.”

How would you prioritize tasks if you had multiple urgent things to do at once?

Sample Answer: “I would quickly assess the urgency and importance of each task, considering factors like customer impact, safety, and time sensitivity. My general prioritization would be: First, any safety issues that could harm customers or staff. Second, immediate customer needs—like serving customers waiting at checkout or answering urgent questions. Third, time-sensitive operational tasks like restocking items that are completely out or completing tasks with specific deadlines. Fourth, general maintenance and organizational tasks. If I was genuinely overwhelmed and couldn’t complete everything, I would communicate with my supervisor about priorities and ask for guidance or additional support. I’d also communicate with customers if they’re waiting, letting them know I’ll be with them shortly. The key is staying organized, communicating clearly, and focusing on what has the greatest impact on customers and operations.”

What would you do if you made a mistake that affected a customer?

Sample Answer: “I would immediately take responsibility and work to fix it. First, I’d apologize sincerely to the customer: ‘I’m so sorry—I made a mistake. Let me fix that for you right away.’ I would then correct the error as quickly as possible. If it’s something I can’t fix immediately—like if they’ve already left the store—I’d inform my supervisor so we can contact them and make it right. I would never try to hide the mistake or blame someone else. I’d also learn from the error by understanding what went wrong and how to prevent it in the future. If appropriate, I’d ask my supervisor for guidance on preventing similar mistakes. I believe that how you handle mistakes is more important than being perfect—customers appreciate honesty, accountability, and quick resolution. Taking ownership of errors and fixing them promptly actually builds trust and can turn a negative situation into a positive customer experience.”

What would you do if a delivery arrived but you were busy serving customers?

Sample Answer: “I would assess the situation and prioritize based on urgency and customer impact. If I’m actively serving customers, they would generally be my priority—I wouldn’t leave a customer mid-transaction to deal with a delivery. However, if the delivery driver needs a signature and is waiting, I’d try to handle it quickly between customers or call a colleague to assist. If I’m alone and genuinely can’t step away, I’d politely ask the delivery driver if they could wait a moment or if there’s a place they can safely leave the delivery. Once customers are served, I’d process the delivery according to procedures. If this situation happened regularly, I’d discuss with my supervisor about scheduling or staffing during typical delivery times. The key is balancing multiple responsibilities, communicating clearly with everyone involved, and ensuring customer service isn’t compromised while also handling operational needs efficiently.”

Ethical and Policy Scenarios

What would you do if a customer tried to use an expired coupon?

Sample Answer: “I would handle this politely and professionally. I’d say, ‘I’d love to accept this coupon, but I notice it expired on [date]. Unfortunately, our system won’t allow me to process expired coupons.’ I’d show empathy for their disappointment while explaining the policy. I’d then offer helpful alternatives: ‘We do have [current promotion] that might interest you,’ or ‘If you’d like, I can check if we have any current coupons for this product.’ If they became upset, I’d remain calm and professional, and if necessary, offer to call a supervisor who might have authority to make exceptions in special circumstances. However, I wouldn’t make promises I can’t keep or break policy without authorization. The goal is to be helpful and understanding while following store policies that exist for consistency and fairness to all customers.”

What would you do if you accidentally gave a customer too much change?

Sample Answer: “I would immediately and politely call the customer back if they’re still nearby: ‘Excuse me, I made an error with your change—I gave you too much.’ I’d explain the mistake and correct it. Most customers appreciate honesty and would return the extra money. If they had already left and I couldn’t reach them, I would immediately inform my supervisor about the error and document it properly. I would never try to hide the mistake or take money from my own pocket to balance the register, as that violates cash handling procedures. At the end of my shift, if my register was over or short, I’d report it accurately to management. I believe honesty and integrity are essential, even when mistakes happen. Being transparent about errors allows management to address them properly and helps maintain accurate financial records.”

What would you do if a friend came into the store and asked you for a discount you’re not authorized to give?

Sample Answer: “I would be friendly but professional and explain that I can’t give unauthorized discounts. I’d say something like, ‘Hey, great to see you! I’d love to help, but I’m not authorized to give discounts beyond our regular promotions. I could lose my job if I did that.’ I’d then let them know about any legitimate discounts available—current sales, loyalty programs, or upcoming promotions. True friends would understand and respect that I need to follow policies and protect my job. If they pressured me or became upset, I’d remain firm while being friendly: ‘I hope you understand—this job is important to me, and I need to follow the rules.’ I would never compromise my integrity or risk my job for anyone. Maintaining professional boundaries, even with friends and family, is essential for ethical workplace behavior.”

What would you do if you found a wallet or valuable item left behind by a customer?

Sample Answer: “I would immediately secure the item and follow the store’s lost and found procedures. I’d take it directly to customer service or management, documenting what I found, where, and when. I would never keep it, take anything from it, or give it to anyone except authorized personnel following proper procedures. If there’s identification in the wallet, management might be able to contact the owner directly. I’d handle the item carefully and respectfully, understanding how stressful it is to lose valuable items. If the customer returned looking for it, I’d direct them to customer service or management who handle lost and found. Acting with integrity in these situations is essential—it’s not just about following rules, but about doing the right thing and maintaining trust. How we handle these situations reflects on our character and the store’s reputation.”

Time Management and Efficiency Scenarios

What would you do if you were scheduled to leave but your replacement hadn’t arrived yet?

Sample Answer: “I would not simply leave when my shift ends if my replacement hasn’t arrived. I would first notify my supervisor or manager about the situation: ‘My shift is ending, but [replacement’s name] hasn’t arrived yet. What would you like me to do?’ I’d follow their direction—they might ask me to stay until the replacement arrives, or they might cover the position themselves or assign someone else. If I had an urgent commitment I absolutely couldn’t miss, I’d communicate that clearly, but in most situations, I’d be willing to stay for a reasonable time to ensure the store is properly staffed. I understand that retail requires flexibility and that leaving a position uncovered could negatively impact customers and colleagues. Being a reliable team member sometimes means being flexible when unexpected situations arise.”

How would you handle a situation where you had to close the store but customers were still shopping past closing time?

Sample Answer: “I would handle this politely but firmly. About 15 minutes before closing, I’d make an announcement: ‘Attention customers, the store will be closing in 15 minutes. Please bring your final selections to the checkout.’ I’d repeat this at 10 minutes and 5 minutes. At closing time, I’d approach any remaining customers politely: ‘Excuse me, the store is now closed. I’d be happy to help you check out, but we do need to close the registers shortly.’ I’d be friendly but clear, helping them complete their purchase quickly. If someone was genuinely struggling to decide, I might offer to help them find what they need quickly. However, I’d be firm about not allowing continued browsing after closing. I’d balance being customer-friendly with respecting store policies and my colleagues’ time. The key is clear communication starting well before closing time so customers aren’t surprised.”

What would you do if you were assigned tasks you couldn’t complete in your shift?

Sample Answer: “I would prioritize the most important and time-sensitive tasks first, working as efficiently as possible. If I realized I genuinely couldn’t complete everything, I would communicate with my supervisor well before the end of my shift: ‘I’ve completed [tasks A and B], but I don’t think I’ll have time to finish [task C]. What would you like me to prioritize?’ This gives them opportunity to adjust priorities, provide help, or arrange for someone else to complete remaining tasks. I would never just leave tasks incomplete without communicating. I’d also document what was completed and what remains, so the next shift knows what needs to be done. If this happened regularly, I’d discuss with my supervisor whether the workload expectations are realistic or if I need to improve my efficiency. The key is working efficiently, communicating proactively, and ensuring nothing falls through the cracks.”

Conflict and Difficult Situations

What would you do if two customers were arguing with each other in the store?

Sample Answer: “I would assess the situation quickly to determine if it’s a minor disagreement or something more serious. If it’s escalating or disturbing other customers, I would approach calmly and professionally: ‘Excuse me, is everything okay? Is there something I can help with?’ Sometimes just having staff presence can de-escalate situations. If they’re arguing over a product or store-related issue, I’d try to help resolve it: ‘Let me see if I can help sort this out.’ If it’s a personal argument unrelated to the store, I’d politely ask them to take it outside: ‘I understand you’re having a disagreement, but I need to ask you to continue this conversation outside the store.’ If the situation seemed threatening or unsafe, I would immediately call security or management and keep other customers away from the area. Throughout, I’d stay calm, professional, and prioritize everyone’s safety. I would never physically intervene or put myself at risk.”

How would you handle a situation where a customer accused you of being racist/sexist/discriminatory?

Sample Answer: “This would be a serious accusation that I’d take very seriously. I would remain calm and professional, even if I felt the accusation was unfair. I’d apologize for their perception: ‘I’m sorry you felt that way—that was absolutely not my intention. I treat all customers with equal respect.’ I would not become defensive or argue, as that would escalate the situation. I’d ask if there’s anything I can do to help them or if they’d like to speak with a manager. I would immediately inform my supervisor about the situation, explaining what happened from my perspective. I’d reflect honestly on my behavior to ensure I hadn’t inadvertently done something that could be perceived as discriminatory. I believe in treating everyone with equal respect and dignity, and I’d want to learn from the situation if I’d unknowingly done something inappropriate. Even if I believed the accusation was unfounded, I’d take it seriously and handle it professionally.”

What would you do if you suspected a customer was shoplifting?

Sample Answer: “I would never directly confront someone I suspected of shoplifting, as this could be dangerous and is typically against store policy. Instead, I would observe from a safe distance and note specific details—what they look like, what they’re wearing, what items they might have taken, and their location in the store. I would immediately and discreetly notify security, loss prevention, or management, providing them with the information I observed. I would let trained personnel handle the situation according to proper procedures and legal requirements. If my store doesn’t have security, I’d inform the manager immediately. I might also provide excellent customer service to the person—approaching them to ask if they need help—as visible staff presence can deter theft. However, I would never accuse someone, physically intervene, or put myself at risk. The key is following proper procedures and letting authorized personnel handle potential theft situations.”

How would you handle a situation where a customer fainted or had a medical emergency in the store?

Sample Answer: “I would immediately prioritize the person’s safety and well-being. First, I’d call for help—asking someone to get a manager and call emergency services (000) if needed. I’d stay with the person and try to keep them comfortable and safe, asking if they’re okay and if they need anything. If I had first aid training, I’d use it appropriately. If not, I’d wait for someone who does or for emergency services to arrive. I’d keep other customers at a respectful distance to give the person privacy and space. I’d also try to contact any family or friends they were with. Throughout, I’d stay calm and reassuring, both for the person experiencing the emergency and for other customers who might be concerned. I’d follow all company procedures for documenting the incident. The key is acting quickly, getting appropriate help, staying calm, and prioritizing the person’s well-being above all else.”

Tips for Answering Situational Questions

Take a Moment to Think

Don’t rush your answer. It’s okay to pause briefly to organize your thoughts.

Ask Clarifying Questions

If the scenario is unclear, ask for clarification: “Just to make sure I understand, would this be during a busy period or quiet time?”

Show Your Thought Process

Walk through your reasoning: “First I would… because… Then I would… The reason is…”

Demonstrate Company Values

Align your answers with retail values: customer service, teamwork, integrity, safety.

Be Specific

Provide concrete actions, not vague statements like “I’d handle it professionally.”

Consider Multiple Perspectives

Show you think about impact on customers, colleagues, and the business.

Know When to Escalate

Show you know when to involve management vs. handle things yourself.

Stay Positive

Frame answers positively, focusing on solutions rather than problems.

Be Honest

If you’re unsure, it’s okay to say: “I’m not certain of the exact policy, but I would check with my supervisor to ensure I handle it correctly.”

Show You Learn

Mention learning from situations: “I’d also reflect on what I could do differently next time.”

Common Mistakes to Avoid

Saying “I Don’t Know”

Always provide an answer, even if you’re not certain. Show your thought process.

Being Too Rigid

Don’t say “I’d follow the rules exactly” for every question. Show judgment and flexibility.

Being Too Flexible

Don’t say you’d break policies to help customers. Show you respect rules.

Focusing Only on Yourself

Consider impact on customers, colleagues, and business, not just your own convenience.

Giving Vague Answers

Be specific about actions you’d take, not general statements.

Overcomplicating

Keep answers concise and focused. Don’t overthink simple scenarios.

Being Negative

Avoid negative language about customers, colleagues, or previous employers.

Ignoring Safety

Always prioritize safety in your answers.

Not Escalating

Show you know when to involve management for serious issues.

Forgetting Customer Service

Keep customer satisfaction central to your answers.

Conclusion

Situational interview questions are designed to assess how you think, make decisions, and handle real-world retail challenges. By understanding common scenarios, using the STAR method to structure your answers, and demonstrating customer service orientation, problem-solving skills, and alignment with retail values, you’ll significantly improve your interview performance.

Remember that there’s rarely one “perfect” answer to situational questions. Employers want to see your thought process, judgment, and approach to problem-solving. Show that you stay calm under pressure, prioritize customer service, work well with others, follow policies while using good judgment, and always act with integrity.

With proper preparation and practice, you’ll be well-equipped to handle any situational question thrown your way and demonstrate that you’re ready to excel in a retail environment.

Good luck with your retail interviews!

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