Coles Resume Example: Complete Guide with Templates and Tips 2025

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Coles Resume Example:

Complete Guide with Templates and Tips 2025

 

 

Landing a job at Coles, one of Australia’s leading supermarket chains, starts with a well-crafted resume that showcases your customer service skills, reliability, and retail experience. Whether you’re applying for a team member, checkout operator, night filler, or department supervisor role, your resume needs to demonstrate what Coles values most in their employees.

This comprehensive guide provides complete Coles resume examples, templates, and expert tips to help you create a winning application that gets you an interview.

 

What Coles Looks For in Candidates

Understanding Coles’ values and priorities helps you create a targeted, effective resume:

 

Core Values Coles Seeks

Customer First: Coles prioritizes exceptional customer service. Your resume should highlight friendly communication, problem-solving, and customer satisfaction achievements.

Teamwork and Collaboration: Supermarket operations require strong teamwork. Demonstrate your ability to work collaboratively, support colleagues, and contribute to team goals.

Integrity and Trust: Coles values honest, trustworthy employees. Emphasize reliability, accuracy (especially with cash handling), and ethical behavior.

Care and Respect: Show you care about customers, colleagues, and the community. Highlight volunteer work, community involvement, or examples of going above and beyond.

Excellence: Demonstrate commitment to high standards, continuous improvement, and quality work.

 

Specific Skills Coles Values

  • Customer service excellence
  • Cash handling accuracy
  • Stock management and merchandising
  • Food safety knowledge (for fresh departments)
  • Flexibility with shifts and availability
  • Physical fitness for active roles
  • Problem-solving abilities
  • Positive attitude and enthusiasm

 

Coles Resume Format and Structure

Follow this proven structure for Coles applications:

 

  1. Contact Information
  • Full name
  • Mobile phone number
  • Professional email address
  • Suburb and postcode
  • LinkedIn (optional)

 

  1. Professional Summary or Career Objective
  • 2-3 sentences highlighting your suitability for Coles
  • Mention key strengths and career goals

 

  1. Key Skills
  • 6-10 bullet points of relevant skills
  • Focus on customer service, teamwork, and retail skills

 

  1. Work Experience
  • Reverse chronological order
  • Include job title, company, location, dates
  • 3-5 bullet points per role describing responsibilities and achievements

 

  1. Education
  • Highest qualification first
  • Include relevant subjects or achievements

 

  1. Certifications (if applicable)
  • RSA, food safety, first aid, etc.

 

  1. Referees
  • 2-3 professional references or “Available upon request”

 

Complete Coles Resume Examples

 

Example 1: Entry-Level Coles Team Member Resume

Plain Text

JACKSON THOMPSON Mobile: 0412 345 678 Email: jackson.thompson@email.com Location: Frankston, VIC 3199 CAREER OBJECTIVE Enthusiastic and reliable Year 12 graduate seeking team member position with Coles. Strong customer service orientation, excellent communication skills, and genuine passion for retail. Available for flexible shifts including weekends, evenings, and public holidays. Eager to contribute positive energy and strong work ethic to the Coles team. KEY SKILLS • Excellent customer service and communication • Friendly, approachable personality • Strong work ethic and reliability • Team player with positive attitude • Basic cash handling and numeracy skills • Quick learner and adaptable • Physical fitness for active retail work • Flexible availability (all shifts) EDUCATION Year 12 Certificate (VCE) Frankston High School Completed: December 2024 ATAR: 72 Relevant Subjects: • Business Management

• Food Studies • Mathematics WORK EXPERIENCE Sales Assistant (Casual) Target, Frankston VIC December 2023 – February 2024 (School Holiday Employment) • Assisted customers with product selection and inquiries • Processed transactions using POS system • Maintained store presentation and merchandising standards • Restocked shelves and organized inventory • Worked collaboratively with team during busy holiday period • Received positive customer feedback for helpful, friendly service VOLUNTEER EXPERIENCE Community Event Volunteer Frankston City Council Events 2023 – 2024 • Assisted with setup and pack-down of community events • Provided information and directions to event attendees • Worked as part of volunteer team to ensure smooth event operations • Demonstrated reliability by attending all scheduled volunteer shifts School Fundraising Committee Member Frankston High School 2023 – 2024 • Organized and ran school fundraising events • Handled cash sales during fundraisers • Collaborated with team members to achieve fundraising goals • Developed communication and organizational skills ACHIEVEMENTS • School Sports Captain (2024)

• Perfect attendance award (2023) • Participated in Duke of Edinburgh Bronze Award • Volunteer of the Year nomination (Frankston City Council, 2024) PERSONAL ATTRIBUTES • Punctual and dependable • Friendly and customer-focused • Eager to learn and develop skills • Comfortable in fast-paced environments • Strong attention to detail • Positive attitude and team spirit AVAILABILITY Available for: • Weekdays after 3:00 PM • All day weekends • Public holidays • School holidays (full availability) • Can work 15-30 hours per week REFEREES Ms. Sarah Williams Department Manager Target Frankston Phone: 0423 456 789 Email: sarah.williams@target.com.au Mr. Peter Davidson Teacher & Fundraising Coordinator Frankston High School Phone: 0434 567 890 Email: peter.davidson@frankston-hs.vic.edu.au

 

Example 2: Experienced Coles Checkout Operator Resume

Plain Text

MELISSA NGUYEN Mobile: 0445 678 901 Email: melissa.nguyen@email.com Location: Cabramatta, NSW 2166 PROFESSIONAL SUMMARY Customer-focused retail professional with 4+ years of supermarket experience specializing in checkout operations, customer service, and team support. Proven track record of maintaining 99.9% accuracy in cash handling, consistently high customer satisfaction ratings, and reliable attendance. Seeking to bring strong retail expertise and positive attitude to Coles. KEY SKILLS • Customer service excellence • POS systems and cash handling (expert level) • Self-serve checkout assistance • Customer complaint resolution • Team collaboration and support • Training and mentoring new staff • Stock replenishment and merchandising • Flexible availability (all shifts) • Multilingual (English, Vietnamese) WORK EXPERIENCE Senior Checkout Operator Woolworths, Cabramatta NSW August 2020 – Present • Process 120+ customer transactions daily with 99.9% accuracy rate • Operate standard and express checkouts efficiently during peak periods • Assist customers with self-serve checkouts, resolving technical issues

• Provide exceptional customer service, consistently receiving positive feedback • Train new checkout operators on POS systems and customer service standards • Handle customer complaints professionally, achieving high resolution rates • Assist with opening and closing procedures, including cash reconciliation • Support team members during busy periods and staff shortages • Maintain clean, organized checkout area • Perfect attendance record over 4 years Key Achievements: • Employee of the Month (March 2023, September 2024) • Customer Service Excellence Award (2022) • Trained 12+ new staff members • Zero cash discrepancies over 2-year period • Consistently highest customer satisfaction scores in store Retail Assistant (Part-Time) IGA Supermarket, Cabramatta NSW March 2020 – July 2020 • Operated checkout during busy periods • Assisted customers with product location and inquiries • Replenished stock and maintained shelf presentation • Supported team with various store duties EDUCATION Diploma of Business TAFE NSW South Western Sydney Completed: 2023 Year 12 Certificate (HSC) Cabramatta High School Completed: 2019 ATAR: 78 CERTIFICATIONS • Responsible Service of Alcohol (RSA) – NSW • First Aid Certificate (Level 2) – Valid until 2026 • Food Safety Awareness Certificate ACHIEVEMENTS • Woolworths Employee of the Month (2x)

• Customer Service Excellence Award (2022) • Perfect attendance record (2020-2024) • Trained 12+ new employees successfully AVAILABILITY Full availability: • Early morning shifts (5:00 AM starts) • Day shifts • Evening shifts (until 11:00 PM) • Weekends and public holidays • Can work 25-38 hours per week REFEREES Mr. David Chen Store Manager Woolworths Cabramatta Phone: 0456 789 012 Email: david.chen@woolworths.com.au Ms. Jennifer Lee Customer Service Manager Woolworths Cabramatta Phone: 0467 890 123 Email: jennifer.lee@woolworths.com.au

 

Example 3: Coles Night Fill Team Member Resume

Plain Text

DANIEL O’CONNOR Mobile: 0478 901 234 Email: daniel.oconnor@email.com Location: Geelong, VIC 3220 PROFESSIONAL SUMMARY Reliable and efficient night fill team member with 3+ years of experience in stock replenishment, inventory management, and warehouse operations. Strong physical fitness, attention to detail, and commitment to maintaining store presentation standards. Excellent team player with flexible availability for overnight shifts. KEY SKILLS • Stock replenishment and merchandising • Inventory management and stock rotation (FIFO) • Pallet jack and stock trolley operation • Product placement and planogram compliance • Team collaboration • Physical fitness and stamina • Attention to detail • Time management and efficiency • Overnight shift availability WORK EXPERIENCE Night Fill Team Member Woolworths, Geelong VIC June 2021 – Present • Unload delivery trucks and organize stock efficiently

• Replenish shelves with 500+ products per shift, following planograms • Rotate stock using FIFO method to minimize waste and ensure freshness • Maintain neat, organized shelf presentation and pricing accuracy • Operate pallet jacks and stock trolleys safely • Collaborate with team of 8-10 members to complete nightly tasks • Identify and report damaged or expired products • Assist with inventory counts and stock management • Maintain clean, safe work environment • Consistently meet or exceed productivity targets Key Achievements: • Team Member of the Month (November 2023) • Zero workplace safety incidents over 3+ years • Consistently highest productivity rates in team • Trained 5+ new night fill staff members Warehouse Assistant Bunnings Warehouse, Geelong VIC January 2021 – May 2021 • Received and organized incoming stock deliveries • Replenished shelves and maintained store presentation • Assisted customers with product location and loading

• Operated forklifts and pallet jacks (licensed) • Maintained warehouse safety standards EDUCATION Certificate III in Retail Operations TAFE Geelong Completed: 2022 Year 12 Certificate (VCE) Geelong High School Completed: 2020 CERTIFICATIONS • Forklift License (LF) – VIC • Manual Handling Certificate • First Aid Certificate – Valid until 2026 • Working at Heights Certificate ACHIEVEMENTS • Woolworths Team Member of the Month (November 2023) • Perfect safety record (3+ years, zero incidents) • Consistently highest productivity in night fill team • Trained 5+ new team members PERSONAL ATTRIBUTES • Physically fit and capable of heavy lifting • Reliable and punctual • Strong work ethic • Excellent team player • Detail-oriented • Efficient time management AVAILABILITY Available for: • Overnight shifts (10:00 PM – 6:00 AM) • Early morning shifts (4:00 AM starts) • Weekends and public holidays • Can work 30-38 hours per week REFEREES Mr. Anthony Russo Night Fill Supervisor Woolworths Geelong Phone: 0489 012 345 Email: anthony.russo@woolworths.com.au Ms. Rebecca Taylor Operations Manager Bunnings Geelong Phone: 0490 123 456 Email: rebecca.taylor@bunnings.com.au

 

Example 4: Coles Deli/Fresh Foods Resume

Plain Text

SOPHIA PATEL Mobile: 0401 234 567 Email: sophia.patel@email.com Location: Adelaide, SA 5000 PROFESSIONAL SUMMARY Experienced deli and fresh foods specialist with 3+ years in food retail, specializing in customer service, food preparation, and hygiene compliance. Comprehensive knowledge of deli products, slicing equipment operation, and food safety standards. Passionate about delivering excellent customer experiences and maintaining high-quality food presentation. KEY SKILLS • Deli operations and food preparation • Customer service and product knowledge • Food safety and hygiene (Level 2 certified) • Slicing equipment operation (meats, cheeses) • Food platter preparation • Stock rotation and inventory management • Visual merchandising and product display

• Team collaboration • Flexible availability WORK EXPERIENCE Deli Assistant Foodland, Adelaide SA February 2022 – Present • Serve 90+ customers daily with personalized deli service • Operate slicing equipment safely for meats, cheeses, and smallgoods • Prepare deli platters, sandwiches, and ready-to-eat meals • Maintain strict food safety and hygiene standards (5-star rating) • Rotate stock using FIFO method, minimizing waste by 20% • Create attractive product displays to maximize sales • Clean and sanitize equipment and work areas regularly • Assist with inventory management and ordering • Train new staff on deli procedures and food safety • Provide product recommendations and recipe suggestions to customers Key Achievements: • Customer Service Star Award (2023, 2024) • Zero food safety incidents over 3+ years • Developed new platter designs increasing sales by 18% • Consistently highest customer satisfaction scores in department Checkout Operator Coles, Adelaide SA November 2020 – January 2022 • Processed customer transactions efficiently using POS system • Provided friendly customer service and resolved inquiries • Handled cash and card payments with 100% accuracy

• Assisted with stock replenishment during quiet periods • Maintained clean checkout area EDUCATION Certificate III in Food Processing (Retail Baking) TAFE SA Completed: 2023 Year 12 Certificate (SACE) Adelaide High School Completed: 2020 CERTIFICATIONS • Food Safety Supervisor Certificate (Level 2) – Valid until 2027 • Responsible Service of Alcohol (RSA) – SA • First Aid Certificate – Valid until 2026 • Allergen Awareness Training ACHIEVEMENTS • Foodland Customer Service Star (2023, 2024) • Zero food safety incidents (3+ years) • Developed new deli platter designs (18% sales increase) • Perfect attendance record (2022-2024) AVAILABILITY Available for all shifts: • Early morning (5:00 AM starts) • Day and afternoon shifts • Weekends and public holidays • 25-38 hours per week REFEREES Mr. Giovanni Rossi Deli Manager Foodland Adelaide Phone: 0412 345 678 Email: giovanni.rossi@foodland.com.au Ms. Amanda Wilson Store Manager Coles Adelaide Phone: 0423 456 789 Email: amanda.wilson@coles.com.au

 

Tips for Creating a Winning Coles Resume

 

  1. Research the Specific Role

Tailor your resume to the position:

  • Team Member: Emphasize versatility, customer service, teamwork
  • Checkout Operator: Focus on accuracy, customer service, cash handling
  • Night Fill: Highlight physical fitness, efficiency, attention to detail
  • Deli/Fresh Foods: Emphasize food safety, customer service, product knowledge

 

  1. Use Coles Language and Values

Incorporate Coles’ values into your resume:

  • Customer first
  • Teamwork
  • Integrity
  • Care
  • Excellence

 

  1. Quantify Your Achievements

Use numbers to demonstrate impact:

  • “Served 100+ customers daily”
  • “Maintained 99.9% cash handling accuracy”
  • “Reduced stock waste by 15%”
  • “Trained 10+ new employees”

 

  1. Highlight Relevant Skills

Emphasize skills Coles values:

  • Customer service
  • Teamwork and collaboration
  • Reliability and punctuality
  • Flexibility with shifts
  • Cash handling accuracy
  • Food safety (for fresh departments)

 

  1. Emphasize Availability

Clearly state when you can work:

  • Weekends
  • Public holidays
  • Early mornings
  • Late evenings
  • Number of hours per week

 

  1. Include Relevant Certifications

If you have certifications, include them:

  • RSA (Responsible Service of Alcohol)
  • Food Safety certificates
  • First Aid
  • Forklift license (for warehouse roles)

 

  1. Proofread Thoroughly

Check for:

  • Spelling and grammar errors
  • Consistent formatting
  • Accurate contact information
  • Correct dates

 

  1. Keep It Professional
  • Use a professional email address
  • Use clean, simple formatting
  • Avoid photos (unless requested)
  • Don’t include age, marital status, or religion

 

Common Mistakes to Avoid

  1. Generic, One-Size-Fits-All Resume

Customize your resume specifically for Coles and the role you’re applying for.

 

  1. Focusing on Duties Instead of Achievements

Don’t just list what you did—show what you accomplished:

  • ❌ “Operated checkout”
  • ✅ “Processed 120+ transactions daily with 99.9% accuracy”

 

  1. Including Irrelevant Information

Avoid:

  • Unrelated work experience from years ago
  • Irrelevant hobbies
  • Personal information (age, marital status)
  • Salary expectations

 

  1. Poor Formatting

Avoid:

  • Multiple fonts and colors
  • Inconsistent spacing
  • Cluttered layout
  • Tiny or oversized fonts

 

  1. Typos and Errors

Proofread multiple times and have someone else review your resume.

 

  1. Unprofessional Email Address

Use firstname.lastname@email.com, not partygirl123@email.com

 

  1. Lying or Exaggerating

Be honest. Coles conducts reference checks and will verify your claims.

 

How to Apply for Coles Jobs

  1. Visit Coles Careers Website

Go to coles.com.au/careers

 

  1. Search for Positions

Filter by:

  • Location
  • Job type (casual, part-time, full-time)
  • Department

 

  1. Create Account

Register on the Coles careers portal

 

  1. Submit Application
  • Upload your tailored resume
  • Complete online application form
  • Answer screening questions

 

  1. Follow Up

If you don’t hear back within 2 weeks, consider calling the store

 

What to Expect After Applying

  1. Application Review (1-2 weeks)

Hiring managers review applications

 

  1. Phone Screening

Successful candidates receive a phone call for initial screening

 

  1. Interview

In-person or video interview at the store

 

  1. Reference Checks

Coles contacts your referees

 

  1. Job Offer

Successful candidates receive offer and complete onboarding

 

Conclusion

Creating a strong resume for Coles requires understanding what the company values—customer service, teamwork, integrity, and excellence—and demonstrating how you embody these qualities. Whether you’re applying for your first job or bringing years of retail experience, a well-crafted, tailored resume significantly increases your chances of success.

Use the examples in this guide as templates, customize them for your specific situation and the role you’re applying for, and proofread carefully before submitting. With a professional, targeted resume that highlights your relevant skills and experience, you’ll be well-positioned to join one of Australia’s leading supermarket chains.

Good luck with your Coles application!

 

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